FAQ
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SHIPPING
Orders will be shipped within 3-5 business days of order placement and shipped USPS Priority Mail. Please note with custom pieces or during busy seasons, processing times may be longer. We appreciate your patience and understanding.
You will receive an email with your tracking information once your order ships.
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RETURNS & EXCHANGES
We hope you love your new pieces. In the event it’s not what you expected, we accept returns within 14 days of delivery for unworn items in original packaging. Any returns after this time can be exchanged for store credit. The customer is responsible for packing the jewelry and for paying the shipping charges.
Please contact annamartinedesigns@gmail.com to request a return or exchange.
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MATERIALS
All of our jewelry is 14K gold-filled. Gold‑filled jewelry is created by bonding a thick layer of 14K gold to a base metal (either sterling silver or brass) using heat and pressure. The gold layer is much thicker than gold plating, making it durable and long‑lasting. Gold‑filled jewelry has a substantial layer of 14K gold, so it resists tarnish and peeling, and with proper care, it can last for many years.
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JEWELRY CARE
Our jewelry is designed to last with proper care. To keep your pieces looking their best, store pieces in a dry place and avoid contact with harsh chemicals like lotions or perfumes.
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REPAIRS
Yes—we stand by our craftsmanship. I understand things happen and am happy to try and repair a jewelry mishap. Reach out to annamartinedesigns@gmail.com with details and we’ll guide you through the repair process.
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CUSTOM PROJECTS
Yes! It all begins with an idea. Yes! We love collaborating on one‑of‑a‑kind pieces. I cannot commit to a custom project if it’s outside of my scope of ability. Contact annamartinedesigns@gmail.com to start brainstorming.